tiffany leonard & co.
Promotional Gifts and Specialties
 
store directory

Returns Policy

All merchandise purchased from Tiffany Leonard & Co. may be returned in person or by mail within 30 days of receiving it, unless otherwise noted below. Additional guidelines are also noted below.

APPAREL, SHOES & ACCESSORIES - All apparel, shoes and accessories: Merchandise must be returned unworn, with tickets attached and accompanied by the original invoice.

BOOKS, MOVIES & VIDEO GAMES - CDs, DVDs, audiotapes, videotapes and video games: Must be returned unopened. Books: Must be returned unused and unmarked.

ELECTRONICS - Computer hardware: Must be returned with any included software within 15 days of receipt. Computer components and computer accessories: Must be returned within 45 days of receipt.Computer software: Must be returned unopened.Camcorders and digital cameras: Must be returned within 30 days of receipt. GPS units, digital music players and portable video players: Must be returned within 15 days of receipt.

GIFTS - Electronic and plastic Gift Cards: Not returnable or refundable for cash, except in states where required by law. Perishables (Food Gift Baskets): Perishable items cannot be returned by mail. If you receive a damaged or defective perishable item, please email customer service info@tiffanyleonard.com with the following information and an associate will be happy to help you.
  • Order number for the item, Date of arrival, Condition of item at time of arrival, Detailed explanation of the issue
JEWELRY - 
  • All jewelry, including fine jewelry: May be returned with a receipt. If you choose to exchange the item, you may only exchange for an item that is in stock at the time of your return; the exact same piece may not be available.
  • To return fine jewelry (pieces that cost $300 and above) by mail: Please e-mail customer service for a Return Authorization Number and mailing instructions to return a fine jewelry item by mail. Depending on the reason for the return, you may be responsible for paying the return shipping charge.
  • For returns or exchanges on all other jewelry purchases: You can either mail the item back using the carrier of your choice. Depending on the reason for the return, you may be responsible for paying the return shipping charge.
MUSIC - CDs and DVDs: Must be returned unopened.

TOYS, SPORTS & FITNESS - Oversize items: May be returned by freight shipping. Under some circumstances, you may be charged for return shipping. To return an item by freight, e-mail customer service at  info@tiffanyleonard.com. They will also be able to inform you of any return shipping costs. Autographed sports memorabilia:
Must be returned with the included Certificate of Authenticity.

Site Visitors: 191428